Yes, we have one of the best warranties in the industry. Our warranty covers defects due to workmanship and materials and provides free repair or replacement of straps, liners and similar items for 120 days and superstructure and hinges for one year. Our warranty also provides free adjustments or modifications for 120 days from date of purchase. Visit our Warranty & Shipping for more information.
We offer free UPS ground shipping on orders for new leg braces within the USA. Visit our Warranty & Shipping for more information.
Leg braces are fabricated in 5 business days or less. We offer an expedited fabrication service for an additional $150 per brace.
-If a client is visiting the Morgantown, PA facility, the casting appointment would be the morning of the first day and the brace is shipped the afternoon of the second day.
-If a client is visiting the Canonsburg, PA facility, the fabrication time is reduced to two business days.
-If the cast is shipped to Morgantown, PA, the fabrication time is reduced to two business days.
Regular washing with mild soap and warm water is the only cleaning needed with normal use. You can use a hard wire brush to brush out any dirt or hair from the hard hook on the Velcro.
No shaving or trimming is required. Hair provides good padding between the brace and your dog’s leg.