By: Terry Lackmeyer, My Pet’s Brace Customer Service Representative
In mid-March, thanks to the coronavirus, the world spun off its axis. Our world has certainly changed since then, and we have had to change with it. In many ways, we are in uncharted territory. As we strive to provide you and your dog with the best care possible, it means we are doing things differently from the way we previously did them, at least for the foreseeable future.
Morgantown, PA Facility
We have started seeing dogs at our Morgantown facility again, but we are doing curbside appointments on a limited schedule to minimize personal contact. When you arrive at the clinic, you will remain in your car and call us to let us know you have arrived.
Over the phone, we will review information with you and get your credit card or Care Credit information along with your color choice for the brace. You will then be transferred to the clinician who will review your dog’s case with you and answer any questions you may have. The clinician will then come to the car to get your dog and will return your dog after the cast is completed.
Braces will be shipped to the client’s home. All braces come with written instructions explaining how to put the brace on the dog’s leg. We also have detailed videos on our website showing how to put the brace on.
If you have any questions about the fit of the brace of your dog’s progress, please feel free to email photos of the brace on your dog or video of your dog walking in the brace. A clinician will gladly review the photos and video and respond to you with their comments and suggestions. If needed, extra padding or straps can be mailed to you directly.
Pittsburgh, PA Facility
At our Pittsburgh location, we are scheduling appointments on a reduced schedule. You are welcome inside the building with your dog. We kindly ask you to wear a mask, maintain social distancing as much as possible and reschedule if you have been in contact with or exhibiting any symptoms. As always, contact us if you have any questions or concerns with your dog’s brace or their progress.
Out of State Patients
For all our clients that live too far away to come to the Pennsylvania clinics, the casting and bracing process remains the same as it has always been. You will need to have a cast made of your dog’s leg and sent to us to enable us to make the brace.
Please be aware that we are doing everything possible during this crisis to still be available to help you and your dog. If you have any problems or issues with the brace, just remember we are only a phone call or email away. Videos and photos will help us to troubleshoot any issues you may have, so please do not hesitate to send them to us. As we repeatedly hear, “We are in this together,” and together we will do all that we can to help your dog live a happier life.