Two Options for Service
Question: Does My Pet's Brace require a veterinarian's referral or prescription for custom-made orthotic and prosthetic devices?
Response: Yes. We believe that the best care for patients starts with a veterinarian's examination and diagnosis and the referral assures a veterinary professional's involvement in the process.
Question: What is the first step towards getting a leg brace, prosthesis or other orthopedic device for my patient?
Response: The simplest way to get started is to call us at (610) 286-0018 or send us the information requested in the Ask A Question section under the Contact Us tab. If you are familiar with our services, an order can be placed directly from the Place an Order section of our website.
Question: What is the process for getting an orthotic or prosthetic device made?
Response: The four steps in the simple process of creating a custom device are: 1) taking a cast of the leg or other body part, 2) fabricating or building the device, 3) fitting the device on the animal and, 4) making modifications and adjustments, if necessary. (Steps 3 and 4 are usually accomplished at the same time.) For more information, click on the Our Simple Process area of the website.
Question: How long will a custom brace or prosthesis last?
Response: The plastic superstructure (body) and hinges should last at least two to three years (and often much longer) under typical wear and use conditions. Straps, buckles and tread can start to wear after six months and should be examined frequently. We recommend that clients send the brace or prosthesis back to us for inspection and refurbishment, as needed, typically every nine to twelve months depending on amount of use and the pet's activity level.
Question: Do you have a warranty for your products?
Response: Yes, we have one of the best warranties in the industry. Our warranty covers defects due to workmanship and materials and provides free repair or replacement of straps, liners and similar items for 90 days and superstructure and hinges for one year. Our warranty also provides free adjustments or modifications for 90 days from date of purchase.
Question: What is your shipping policy?
Response: We offer free shipping up to $21 on orders for new leg braces, prosthetics and other orthopedic devices as well as warranty work. Please see our Resources area of the website for our complete shipping policy.
Question: What alignment position should the cast or model of the limb be taken in?
Response: The cast of the animal should be taken in the most functional position possible. If casting a front or hind leg for an ambulatory animal, it's important that the paw, carpal, elbow, hock or stifle is aligned in a normal standing alignment. Generally the cast should be taken while the pet is lying on its side in a comfortable position. Spending the time necessary to take a good cast in the proper final alignment is critical in obtaining a well-fitting functional device. When your cast or model is received by My Pet's Brace, we will review the cast and call you to discuss your specific patient's case if we have any questions.
Question: Are there any special items I need to order with the device?
Response: Besides the color of the device, very few add-on items are required when ordering a brace or prosthesis. Generally our braces are fabricated based on the etiology or injury of the patient and the motions that need to be controlled at the various joints. There are times when additional padding or adjustable motion stops on particular stifle or hock joints may be a viable option. These add-on items are indicated in our coding price sheet. If you have any questions on whether add-on options are required when ordering a brace please contact us at 610-286-0018.
Question: How do I make special requests?
Response: We are always open for special requests for new or unique types of braces, colors strapping, etc. As long as we believe we'll be able to provide a viable clinical solution, we will do our best to fulfill them. Call us at 610-286-0018 or send us the information requested in the Ask A Question section under the Contact Us tab.
Question: How long does it take to fabricate a device?
Response: Our fabrication time for custom made braces and prostheses are five to ten business days. For emergencies and other circumstances where the client wants the device built in less than our standard turnaround time, we offer an expedited fabrication service for an additional $75. Expedited fabrication usually takes less than two business days after the cast is received at the My Pet's Brace fabrication facility in Morgantown, Pennsylvania. Exact turnaround timing will be determined at the time the order is received and discussed with the client.
Question: How do I make modifications?
Response: Modification to the brace or prosthesis can generally be made with a heat gun by flaring out a particular pressure area. If the device is made of carbon fiber they cannot be heated and must be returned for modification to My Pet's Brace fabrication center. It's also best to discuss with a My Pet's Brace representative any modification or adjustment before they are made. We are always here to help.
Question: What if the device doesn't fit properly?
Response: My Pet's Brace will work with the client and rehabilitation professional to modify the brace or prosthesis in order to ensure a good fit. If we are unable to provide an adequate fit, at the discretion of the client or rehabilitation professional we will either build a new device for no additional cost or refund the original cost of the device.
Question: Are there special cleaning instructions?
Response: Yes based on the type of brace and components designed in the device, we provide specific cleaning and care instructions. These instructions can be found in our Resources section of the website. Generally they require cleaning the device with an antibacterial soap on an as needed or daily basis depending on how active the animal is.
Question: What is the proper way to put the brace or prosthesis on my patient?
Response: Special Fitting and Adjustment instructions for applying the brace are provided to you when we deliver each custom brace. A copy of these instructions can also be found in the Resources section of our website.
Question: Does the pet's hair have to be shaved?
Response: Short-haired animals generally do fine without shaving or trimming their hair. Long hair pets may need to have their hair trimmed in order to keep the device snug on the leg, avoiding excessive movement that can cause skin irritation.