Ask Us A Question
Question: How are your braces made?
Response: Our braces are designed by professionals who are certified by the American Board for Certification in Orthotics and Prosthetics. They train and supervise technicians who care about helping dogs and are committed to producing a high quality well-constructed brace. All of our braces are made in the United State and use materials sourced in the United States. We only use the highest quality medical grade plastics, stainless fasteners and Velcro brand closures. Most of the veterinarians we work with send us more than one patient, largely because they know that we consistently deliver a high quality brace that works.
Question: Why does your design work?
Questions: Why is a model or cast of the dog's leg so important in obtaining a brace that is comfortable and stays in place?
Question: Does My Pet's Brace require a veterinarian's referral or prescription for custom-made orthotic and prosthetic devices?
Response: Yes. We believe that the best care for a patient starts with a veterinarian's examination and diagnosis and the referral assures a veterinary professional's involvement in the process. At times dogs can mask what part of the body is injured or affected and a diagnosis from a vet ensures that the correct brace is made for that ailment.
Question: What is the first step towards getting a leg brace, prosthesis or other orthopedic device?
Response: The simplest way to get started is to call us at 610-286-0018 or send us the information requested in Ask A Question. We will respond within 24 hours for requests received on weekdays and on Mondays for requests received on a weekend.
Question: What is the process for getting an orthotic or prosthetic device made?
Response: The four steps in the simple process of creating a custom device are: 1) obtaining a cast of the leg, 2) fabricating the device, 3) fitting the device and, 4) making modifications and adjustments, if necessary. (Steps 3 and 4 are usually accomplished at the same time.) For more information, click I'm Interested. What's Next?.
Question: How long will a custom brace or prosthesis last?
Response: The plastic superstructure (body) and hinges should last at least four to six years (and often much longer) under typical wear and use conditions. Straps, buckles and tread can start to wear after six months and should be examined frequently. We record all measurements on straps and pads for each brace and can easily mail replacements when appropriate.
Question: Do you have a warranty for your products?
Response: Yes, we have one of the best warranties in the industry. Our warranty covers defects due to workmanship and materials and provides free repair or replacement of straps, liners and similar items for 90 days and superstructure and hinges for one year. Our warranty also provides free adjustments or modifications for 90 days from date of purchase. Visit our Warranty page for more information.
Question: What is your shipping policy?
Response: We offer free UPS ground shipping on orders for new leg braces. Please see Shipping Policy for complete details.
Question: What alignment position should the cast of the limb be taken?
Response: The cast of the limb should be taken in the most functional position possible. Generally, the cast should be taken while the pet is in a normal standing position. A good cast in the proper final alignment is critical in obtaining a well-fitting functional device. Watch Training Videos for more details.
Question: Are there any special items I need to order with the device?
Response: Besides the color of the device, very few add-on items are required when ordering a brace or prosthesis. Generally our braces are fabricated based on the etiology or injury of the patient and the motions that need to be controlled at the various joints. There are times when additional padding or adjustable motion stops on particular stifle or hock braces may be a viable option and these will be identified by the My Pet's Brace practitioner. If you have any questions on whether add-on options are required when ordering a brace, please contact us at 610-286-0018.
Question: How do I make special requests?
Response: We are always open for special requests for new or unique types of braces, colors, strapping, etc. As long as we believe we'll be able to provide a viable clinical solution, we will do our best to fulfill them. Call us at 610-286-0018 or send us the information requested in Ask A Question.
Question: How long does it take to fabricate a device?
Response: Our fabrication time for a custom made brace is 7 business days or less. For emergencies and other circumstances where the client wants the device built in less than our standard turnaround time, we offer an expedited fabrication service for an additional $150. Expedited fabrication usually takes less than two business days after the cast is received at the My Pet's Brace fabrication facility in Morgantown, Pennsylvania. If a client is visiting the My Pet's Brace facility in Pennsylvania for expedited service, the evaluation and casting appointment would be the morning of the first day and the delivery and fitting appointment would be the afternoon of the second day. Exact turnaround timing will be determined at the time the order is received and discussed with the client.
Question: How do I make modifications?
Response: Modification to a brace can generally be made with a heat gun by flaring out a particular pressure area. If the device is made of carbon fiber, it cannot be heated and must be returned for modification to My Pet's Brace. It's also best to discuss with a My Pet's Brace representative any modification or adjustments before they are made. We are always here to help.
Question: What if the device doesn't fit properly?
Response: All of our braces are custom, based from a cast of your dog's leg. During the fitting process, adjustments are often needed to obtain the most exacting fit. Sometimes these do not become obvious until the device has been worn for several weeks. My Pet's Brace will work with the client and veterinarian to ensure the brace fits properly. If modifications are needed, the client can make an appointment directly at our facility or the brace can be mailed to us for adjustments at no additional cost.
Question: Are there special cleaning instructions?
Response: Regular washing with mild soap and warm water is the only cleaning needed with normal use.
Question: What is the proper way to put the brace or prosthesis on my patient?
Response: Special Fitting and Adjustment instructions for applying the brace are provided to you when we deliver each custom brace. A copy of these instructions can also be found in Education.
Question: Does the pet's hair have to be shaved?
Response: Generally, no shaving or trimming is required. Hair provides good padding.